McAfee Agent fails to upgrade from MA 5.5.x to MA 5.6.x.
The client agent status monitor shows that the upgrade was successful.
The
Masvc.log file records the upgrade was successful:
masvc(2964.3348) scheduler.Info<https://protect-eu.mimecast.com/s/bmdxCk7kluk8LoyF6Zru9?domain=scheduler.info> Next time(local) of task Agent 5.6.3: 2020-09-18 15:54:11
scheduler.Info<https://protect-eu.mimecast.com/s/bmdxCk7kluk8LoyF6Zru9?domain=scheduler.info> Scheduler: Invoking task [Agent 5.6.3]...
scheduler.Info<https://protect-eu.mimecast.com/s/bmdxCk7kluk8LoyF6Zru9?domain=scheduler.info> The task Agent 5.6.3 becomes active
Updater.Info<https://protect-eu.mimecast.com/s/Y7G_Cl7lmu1096wsAs747?domain=updater.info> Received updater request initiator_type=4 request_type=0 taskid=9762.
Updater.Info<https://protect-eu.mimecast.com/s/Y7G_Cl7lmu1096wsAs747?domain=updater.info> Creating scheduled task updater request, task id = 9762.
:..
scheduler.Info<https://protect-eu.mimecast.com/s/bmdxCk7kluk8LoyF6Zru9?domain=scheduler.info> The task Agent 5.6.3 is successful
scheduler.Info<https://protect-eu.mimecast.com/s/bmdxCk7kluk8LoyF6Zru9?domain=scheduler.info> Scheduler: Task [Agent 5.6.3] is finished
scheduler.Info<https://protect-eu.mimecast.com/s/bmdxCk7kluk8LoyF6Zru9?domain=scheduler.info> The task Agent 5.6.3 is freed
The client
Frminst.log installation log records the failure:
I #10908 Stub Pkg START ["D:\McAfee agent 5.6.3\McAfee agent 5.6.3.exe" ]
I #10908 Stub Pkg Incompatible MAR version detected
E #10908 Stub Pkg Detected incompatible products. Not proceeding with installation
I #10908 Stub Pkg END 1603
