Data Loss Prevention (DLP) systems are grayed out in the DLP Appliance Management page

Technical Articles ID: KB93603
Last Modified: 12/1/2020

Environment

McAfee ePolicy Orchestrator (ePO) 5.10
McAfee Data Loss Prevention (DLP) 11.x

DLP Monitor
DLP Prevent

Problem

In the DLP Appliance Management page within ePO, DLP systems are grayed out with no data is available

All AmHealthStats events from DLP, fail to parse. The EventParserlog on ePO server records the following errors:

E #03180 EPOEVENTS epoevents_dao.cpp(250): COM Error
0x800A0D5D, source=ADODB.Command, desc=Application uses a value of the wrong type for the current operation., msg=Unknown error 0x800A0D5D

Cause

The DLP AmHealthStats events are failing to parse. This issue occurs when the ePO event parser fails to handle data that contains numbers with a comma, instead of a decimal point.

Solution

This issue is resolved in ePO 5.10.0 Update 10, which is available from either the Software Catalog or the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view all resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Affected Products

Data Loss Prevention - Monitor 11.x
Data Loss Prevention - Prevent 11.x
ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

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Knowledge Center

Data Loss Prevention (DLP) systems are grayed out in the DLP Appliance Management page

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Data Loss Prevention (DLP) systems are grayed out in the DLP Appliance Management page

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

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