Scheduled on-demand scans do not run due to incorrect "softwareid" value

Technical Articles ID: KB93812
Last Modified: 4/16/2021

Environment

McAfee Endpoint Security (ENS) Threat Prevention 10.7.0, 10.6.1

Problem

After an upgrade to ENS 10.6.1 or ENS 10.7.0, scheduled on-demand scan (ODS) tasks do not run.

Cause

The ENS upgrade does not modify the existing ODS tasks, which leaves the previous version data in the "softwareid" value. The ODS tasks can then no longer be called.

Solution

This issue is resolved in McAfee Agent 5.6.6 and McAfee Agent 5.7.2.

McAfee Enterprise product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Make any change to the ODS task and save it. The change to the task allows the task to run as expected.

Related Information

KB92071 - Scheduled on-demand scans do not run due to incorrect "AssignedTasks" value

Affected Products

Endpoint Security Threat Prevention 10.7.x
Endpoint Security Threat Prevention 10.6.x
Known Issue/Product Defect

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Knowledge Center

Scheduled on-demand scans do not run due to incorrect "softwareid" value

Environment

Problem

Cause

Solution

Workaround

Related Information

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Scheduled on-demand scans do not run due to incorrect "softwareid" value

Environment

Problem

Cause

Solution

Workaround

Related Information

Affected Products

Languages:

Glossary of Technical Terms

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