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Alarms don't trigger after an upgrade to 11.4.1

Technical Articles ID: KB93949
Last Modified: 7/13/2021

Environment

McAfee SIEM Enterprise Security Manager (ESM) 11.4.x

Problem

After you upgrade to SIEM 11.4.1, alarms that are assigned to the groups don't trigger.

Solution

Use the following steps to resolve the issue:

Check the alarm Assignee.
Change the Assignee to Individual User instead of groups:
1. Go to ESM System Properties, Alarms.
2. Select one alarm that isn’t triggering and click Edit.
3. Click Assignee and change the Assignee to Individual User from group.

Affected Products

SIEM Enterprise Security Manager 11.4.x

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