ePO console becomes unresponsive when the CloudBridge2 extension is checked in

Technical Articles ID: KB94589
Last Modified: 6/4/2021

Environment

McAfee ePolicy Orchestrator (ePO) 5.10.0
McAfee Cloud Bridge 2.1.0.100 - 2.1.0.189

Problem

ePO console becomes unresponsive shortly after startup.

You might see this issue in ePO 5.10 environments with the CloudBridge2 extension installed.

Cause

Failing TLS connections to iam.mcafee-cloud.com are not being timed when expected. As a result, they saturate the java thread pool and cause the problem.

Solution

This issue is being evaluated for consideration in a future product release or update. If this issue significantly impacts your business operations, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field. This information helps us assess the need for a product change.

You can also search the Ideas forum for an existing product idea that matches your requirements, and vote to have it added to the product. For more information about product ideas, see KB60021 - How to submit a Product Idea.

Workaround 1

Address the root cause of the failing and stalled outbound TLS connections to McAfee cloud servers, in particular iam.mcafee-cloud.com.

A network trace analysis can be done to identify if these stalled connections exist. Filter traffic to iam.mcafee-cloud.com and note whether no FIN (finish command) is ever sent by either client or server. For example, ePO and iam.mcafee-cloud.com.

Workaround 2

Take the following action if a network security device exists in the same network as the ePO server.

Add iam.mcafee-cloud.com to the allow list to bypass any type of TLS interception that might be interfering with the CloudBridge2 extension connections.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

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Knowledge Center

ePO console becomes unresponsive when the CloudBridge2 extension is checked in

Environment

Problem

Cause

Solution

Workaround 1

Workaround 2

Affected Products

Languages:

Title

Title

Knowledge Center

ePO console becomes unresponsive when the CloudBridge2 extension is checked in

Environment

Problem

Cause

Solution

Workaround 1

Workaround 2

Affected Products

Languages:

Choose your region

Title

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