You have upgraded or deployed the DLPE agent (version
11.3.2.82 or later) to a Windows-based system. After the upgrade or install completes, DLPE policies do not update and the DLP console is not available from the
McAfee Agent Manage Features menu.
The
DLP Endpoint Agent under the system properties of the target system might not show as an installed product in the ePO System Tree.
The
HDLP_AgentServiceWatchDog.log located in
C:\ProgramData\McAfee\DLP\Temp\Logs\AgentService shows the below error messages:
[STARTUP][WinMain(352)]> Start HDLPAgentServiceWatchDog
[OERROR] [5388:5468] [MAServices.cpp:MAServicesImpl::on_logmessage] MA log [msgbus]: UV connect Failed - uv error <34> <no such file or directory>
[OERROR] [5388:5468] [MAServices.cpp:MAServicesImpl::on_logmessage] MA log [msgbus]: Connection Failed
[OWARNING] [5388:5468] [MAServices.cpp:MAServicesImpl::on_logmessage] MA log [msgbus]: Broker information is not available, rc <1>
Also, the
HDLP_Agent.log located in
C:\ProgramData\McAfee\DLP\Temp\Logs\<session number> shows the below error message:
[STARTUP][LogoffManager::open(68)]> LogoffManager OK!
[STARTUP][ProtectionMode::open(123)]> ProtectionMode OK!
[OWARNING] [Cpp Framework] [OMessageFileHandler::open] Error open file C:\ProgramData\McAfee\DLP\Agent\Policy\SCM.opg, error: 2
[ERROR][SystemConfigurationManager::readScmFile(670)]> Error opening SCM File: C:\ProgramData\McAfee\DLP\Agent\Policy\SCM.opg
[STARTUP][DisconnectAllAddins(1395)]> DISCONNECT_ADDIN_EVENT created
[STARTUP][SystemConfigurationManager::open(168)]> SystemConfigurationManager OK!
Lastly, the
masvc.log located in
C:\ProgramData\McAfee\Agent\logs shows the below error messages:
masvc(3264.4128) msgbus.Info: QueryFullProcessImageName C:\Program Files\McAfee\DLP\Agent\fcags.exe
masvc(3264.4128) msgbus.Info: verify code signature returns <-2146869243>, GetLastError <-2146869243>.
masvc(3264.4128) msgbus.Warning: Allowing <C:\Program Files\McAfee\DLP\Agent\fcags.exe(4068)> limited access onto msgbus
masvc(3264.4128) msgbus.Info: QueryFullProcessImageName C:\Program Files\McAfee\DLP\Agent\fcagswd.exe
masvc(3264.4128) msgbus.Info: verify code signature returns <-2146869243>, GetLastError <-2146869243>.
masvc(3264.4128) msgbus.Warning: Allowing <C:\Program Files\McAfee\DLP\Agent\fcagswd.exe(4868)> limited access onto msgbus
