How to enable logging to troubleshoot ESM Administrator App issues

Technical Articles ID: KB94607
Last Modified: 6/14/2021

Environment

McAfee SIEM Enterprise Security Manager (ESM) 11.x

Summary

The ESM Administrator App does not display the flash or HTML view. To collect the logs to troubleshoot ESM Administrator App issues, perform the following steps:

Open a command prompt window on the Windows operating system where the ESM App is installed in administrator mode.
Run the following commands and press Enter after each:

set ELECTRON_ENABLE_LOGGING=1
C:\Program Files\ESM_Administrator_App\ESM_Administrator_App.exe

This output displays the detailed logs that can be used to troubleshoot ESM Administrator App issues.

Affected Products

SIEM Enterprise Security Manager 11.4.x
SIEM Enterprise Security Manager 11.3.x
SIEM Enterprise Security Manager 11.2.x (EOL)
SIEM Enterprise Security Manager 11.1.x (EOL)

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How to enable logging to troubleshoot ESM Administrator App issues

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Affected Products

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How to enable logging to troubleshoot ESM Administrator App issues

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Affected Products

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