Unable to install TIEServerMgmt 3.0.1.122 extension

Technical Articles ID: KB94610
Last Modified: 6/14/2021

Environment

McAfee ePolicy Orchestrator (ePO) 5.10 Update 10
McAfee Threat Intelligence Exchange Server (TIE Server) 3.x
McAfee Threat Intelligence Exchange Server Management 3.0.1.122 extension

Problem

Installation of TIEServerMgmt 3.0.1.122 extension failed.

The errors below are recorded in the Orion.log (<ePO_install_folder>/server/logs/orion.log):

ERROR [https-jsse-nio-8443-exec-3] ext.ExtensionInstaller - Status : failure, Action : install, Ext Name : TIEServerMgmt, SourceVer : , TargetVer : 3.0.1.122, User : com.mcafee.orion.core.auth.OrionUser@5e5e3186[name=adm05513,id=6,tenantId=1,tenantGuid=<null>,tenant=default,admin=true], InstallLog:
install:
[echo] Install called for TIEServerMgmt (version 3.0.1.122)
[execute-sql]
[execute-sql]
[execute-sql]
[echo] Installed default filters

BUILD FAILED
D:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\TIEServerMgmt\3.0.1.122\install.xml:66: com.mcafee.orion.core.cmd.CommandException: Invalid number of policy parameters
Caused by: java.lang.IllegalArgumentException: Invalid number of policy parameters
at com.mcafee.jti.server.common.domain.TieServerFactory.createFromPolicy(TieServerFactory.java:62)
at com.mcafee.tie.server.ext.policy.TieServerPolicyUtils.extractTieServers(TieServerPolicyUtils.java:372)
at com.mcafee.tie.server.ext.policy.UpdatePolicyFromPropertiesContext.getServersToBuildTheNewPolicy(UpdatePolicyFromPropertiesContext.java:25)
at com.mcafee.tie.server.ext.policy.UpdatePolicySettingsContext.updateSetting(UpdatePolicySettingsContext.java:38)
at com.mcafee.tie.server.ext.policy.InfoPolicyHandler.updatePolicy(InfoPolicyHandler.java:104)
at com.mcafee.tie.server.ext.command.TieTagMgmtCommand.invoke(TieTagMgmtCommand.java:153)
at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:1275)

Cause

Remnant TIEServerMgmt entries that remain in the EPOSoftware table cause the installation of the extension to fail. TIE Server policies are still present in ePO after you perform the steps below:

Deletion of TIEServerMgmt extension from: <ePO_Install_folder>\McAfee\ePolicy Orchestrator\Server\extensions\installed\TIEServerMgmt.
Deletion of TIEServerMgmt.xml from: <ePO_Install_folder>\McAfee\ePolicy Orchestrator\Server\conf\Catalina\localhost\TIEServerMgmt.xml.
Executed a TIERemoveSchema.sql query script against the ePO database from:
<ePO Install dir>\McAfee\ePolicy Orchestrator\Server\extensions\installed\TIEServerMgmt\3.0.1.122\sql\TIERemoveSchema.sql
Policy and Task Retention is set to remove a policy. The setting is found within the client task data under ePO, Server settings, Policy and Task Retention.

Solution

Remove TIEServerMgmt extension remnants from the ePO database:

Back up the ePO Database.
IMPORTANT: Before you begin the process explained in this article, you must back up your ePO server. See the following KB articles for more information:
- KB87976 - Overview of the ePolicy Orchestrator 5.x Disaster Recovery Snapshot feature
- KB66616 - ePolicy Orchestrator server backup and disaster recovery procedure
Back up and delete the TIEServerMgmt folder, if present.

<ePO_Install_folder>\McAfee\ePolicy Orchestrator\Server\extensions\installed\TIEServerMgmt
Back up and delete TIEServerMgmt.xml, if present.

<ePO_Install_folder>\McAfee\ePolicy Orchestrator\Server\conf\Catalina\localhost\TIEServerMgmt.xml
Run the TIERemoveSchema.sql against the ePO database. The script is at:

<ePO_Install_folder>\McAfee\ePolicy Orchestrator\Server\extensions\installed\TIEServerMgmt\3.0.1.122\sql\TIERemoveSchema.sql
Verify if the query below returns a blank value. Run the query below against the ePO database:

select * from dbo.OrionExtensions where name = 'tieservermgmt'
Verify TIEServerMgmt remnants exist in the EPOSoftware table. Run the query below:

select * from EPOSoftware where SoftwareName = 'McAfee Threat Intelligence Exchange Server Management'

Example Output

Sample output showing TIEServerMgmt remnants in the ePOSoftware table

Run the query below, and remove the TIEServerMgmt extension entries from the ePO database.

Delete from EPOSoftware where ProductCode = 'TIEMGMT_META' to remove all remnant of TIEServerMgmt extension.
Restart the ePO server services:
1. Press Windows+R, type services.msc, click OK.
2. Right-click the following services and select Restart:
  
  McAfee ePolicy Orchestrator x.x.x Application Server
  McAfee ePolicy Orchestrator x.x.x Server
  McAfee ePolicy Orchestrator x.x.x Event Parser
3. Close the services window.
Install the later version of the TIEServerMgmt extension.

Affected Products

Install/Uninstall
Threat Intelligence Exchange Server 3.x
Threat Intelligence Exchange Server 2.3.x

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Unable to install TIEServerMgmt 3.0.1.122 extension

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Solution

Affected Products

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Unable to install TIEServerMgmt 3.0.1.122 extension

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