Fail reason: Reason #103: (Sigset or configuration push to Sensor fails)

Artículos técnicos ID: KB94646
Última modificación: 6/30/2021

Entorno

McAfee Network Security Manager (NSM) 10.x, 9.x

Problema

Sigset Configuration push from NSM to the Sensor fails.

You see the following errors in ems.logs:

Fail reason: Reason #103: Sensor processing another sigfile request.
Cannot get the correct action status; the action may or may not succeed. Check on the sensor download status or retry after sometime.

Solución

Turn off the Automatic Deployment feature:
1. Open the Manager tab.
2. Click Updating, Automatic Updating, Automatic Deployment.
3. Select No.
Restart the McAfee Network Security Manager service.
Allow the NSM to come back up and then redeploy the Sigset or configuration to the Sensor.
After the successful push, re-enable the automatic deployment feature that you disabled above.

If the problem persists, create a Service Request and upload the info collector logs.
For more information, see:

Collecting Info collector logs from MLOS-based NSM:
https://docs.mcafee.com/bundle/network-security-platform-manager-appliance-product-guide/page/GUID-045469A6-D5E1-4393-8F81-973512A4737B.html
Collecting Info collector logs from Windows-based NSM
https://docs.mcafee.com/bundle/network-security-platform-9.1.x-product-guide/page/GUID-933CA5FA-1566-434E-B089-B6FFD632F25F.html

Productos implicados

Diagnostic Data Collection
Known Issue/Product Defect
Network Security Manager 9.2.x
Network Security Manager 9.1.x
Network Security Manager 10.x
Troubleshooting

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Fail reason: Reason #103: (Sigset or configuration push to Sensor fails)

Entorno

Problema

Solución

Productos implicados

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Fail reason: Reason #103: (Sigset or configuration push to Sensor fails)

Entorno

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Productos implicados

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