Keyboard doesn't work correctly in preboot on Dell Latitude 5310

Technical Articles ID: KB94697
Last Modified: 7/21/2021

Environment

McAfee Drive Encryption (DE) 7.2
Microsoft Windows 10
Dell Latitude 5310

Problem

You are unable to type English keyboard characters at preboot, using either the built-in keyboard, or an external keyboard.

The keyboard is correctly mapped the system.

The issue seen on the Dell Latitude 5310 model.

Solution

To resolve this issue two actions are required:

The latest Drive Encryption Hardware Compatibility file from McAfee.
And
The installation of a Dell BIOS and Firmware update.

Implement the solutions below:

Obtain and install the latest Drive Encryption Hardware Compatibility file.
File is attached to KB81900 - How to use the Hardware Compatibility Settings tool for Drive Encryption.
Obtain the latest Dell Latitude 5410 BIOS and Firmware update from the Dell website. At the time of writing this article, the BIOS version is 1.7.0.

Affected Products

Drive Encryption 7.2
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

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Keyboard doesn't work correctly in preboot on Dell Latitude 5310

Environment

Problem

Solution

Affected Products

Languages:

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Knowledge Center

Keyboard doesn't work correctly in preboot on Dell Latitude 5310

Environment

Problem

Solution

Affected Products

Languages:

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