McAfee Active Response isn’t compatible with MVISON Cloud Bridge Extension

Technical Articles ID: KB94774
Last Modified: 8/12/2021

Environment

McAfee Active Response (MAR) 2.x
McAfee MVISION EDR - All versions
McAfee MVISION Insights

Summary

McAfee Active Response isn’t compatible with the MVISON Cloud Bridge Extension.

Problem

MAR doesn’t function correctly if both of the Cloud Bridge extensions below are checked in on the same ePolicy Orchestrator:

McAfee ePO Cloud Bridge 1.3.x
MVISION Cloud Bridge 2.1.x

Solution

MAR only supports McAfee ePO Cloud Bridge 1.3.x.

MAR isn’t compatible with MVISION EDR and MVISION Insights checked in on the same ePO because they use MVISION Cloud Bridge 2.1.x.

Workaround

To work around this issue:

Back up the MAR policies.
Uninstall MVISION Cloud Bridge 2.1.x.
Uninstall McAfee ePO Cloud Bridge 1.3.x.
Check in McAfee ePO Cloud Bridge 1.3.x.
Reconfigure the McAfee Cloud account.

Related Information

For details about the McAfee ePO Cloud Bridge extension on a MAR setup, see the McAfee Active Response 2.4.x Installation Guide.

Affected Products

McAfee Active Response 2.x
MVISION EDR - All Versions
MVISION Insights

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

McAfee Active Response isn’t compatible with MVISON Cloud Bridge Extension

Environment

Summary

Problem

Solution

Workaround

Related Information

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

McAfee Active Response isn’t compatible with MVISON Cloud Bridge Extension

Environment

Summary

Problem

Solution

Workaround

Related Information

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title