To successfully invite a user with an existing MVISION account, the invite must be populated using the first and last name associated with the existing user's MVISION Email ID.

Contact the user you’re trying to invite, and have them validate the first and last name on their existing MVISION user profile.

To check the first and last name associated to their MVISION Email ID:

1. Log on to the tenant the user has access to.
2. Select the user profile icon, and click My Profile.
3. Make a note of the requested first and last name.
4. If the user's first and last name are incorrect, update the first and last name values, and then click Save Changes.
5. Provide the details to the requester.