Delays when trying to use a Remote Desktop connection

Technical Articles ID: KB94885
Last Modified: 9/30/2021

Environment

McAfee Drive Encryption (DE) 7.3.0

Problem

When you use Windows Remote Desktop Protocol client (RDP, mstsc.exe), you might see notable delays on systems that have:

DE 7.3 installed
And
Any options enabled in the DE policy that relate to the credential provider.

Other unexpected behaviors observed include the logon window being unexpectedly large.

Cause

DE installs a credential provider that is used for the purposes of:

Password synchronization
Single Sign-On (SSO)
A reboot option to restart the system when the system sees a defined number of failed logon attempts at Windows.

With any of the above options enabled in the DE policy, the DE providers are active at various times. With DE 7.3, changes to the credential provider configuration have been found to cause a hang when making an RDP connection of about six minutes.

We’ve investigated the issue, and determined that changes need to be made to the new credential provider components.

Solution

This issue is resolved with Drive Encryption 7.3.0 Hotfix 1.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Disable the options that activate the credential provider. For example:

Single Sign-On
Password synchronization
The option that is commonly known as Reactive Autoboot
NOTE: This option is in the Product Settings policy, under the Log On tab. The option name is: Disable and restart system after __ (1–10) failed logons or unlocks (Windows only, Vista onwards).

For assistance in managing your policy, see the Drive Encryption 7.3.x Product Guide.

Affected Products

Configuration
Drive Encryption 7.3.x
Known Issue/Product Defect

Knowledge Center

Delays when trying to use a Remote Desktop connection

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Problem

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Solution

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Affected Products

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Delays when trying to use a Remote Desktop connection

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