For all issues, gather the MCP MER Log (debug logging enabled).
For Redirection related Issues, also take a Wireshark capture of the session and list the IP addresses hosts involved.

To enable debug logging:

1. Enable MCP Policy for debug logging:
   1. Click ePO, Menu, MCP Policy.
   2. Select the needed policy, and then click Client Configuration.
   3. Click Log File Settings (OS X Only), and then click Log all messages.
       
2. Enable AAC for debug logging:
   1. Open a command-line session.
   2. Open /usr/local/McAfee/fmp/AAC/var/logConfig.xml as administrator:
      Type sudo vi /usr/local/McAfee/fmp/AAC/var/logConfig.xml and press Enter.
       
   3. Scroll to the entry.
   4. Set LogSeverityLevel to 6
      
      For example:
      <LogSeverityLevel>6</LogSeverityLevel>
      
3. Restart the host.

Gather the MCP MER Log:

1. Click the MAC icon, and then click McAfee Endpoint Security for Mac.
2. Click Console, and then click Help.
3. Click Run MerTool.
4. Save the log and send it to Technical Support.

 Gather a crash report if it is present:

1. Click the MAC icon, and then click Console.
2. Select Crash Reports.
3. Check for processes crashes (mcpd, fmpd, networkextesion) in the console and report them to Technical Support.
4. Go to the crash report folder: /Library/Logs/DiagonosticReports/
5. Copy the folder and send it to Technical Support.