You’re unable to link your ePO server to the MVISION account using the MVISION Cloud Bridge extension after you follow the steps in the
MVISION Cloud Bridge 2.0.0 Installation Guide.
The issue is seen when the ePO server is behind a Proxy network.
The error below is seen in ePO when trying to link to the MVISION account:
Unable to get access/registration token from IAM service for the provided account credentials. See 'orion.log' for details
The error below is recorded in the
Orion log file:
ERROR [http-nio-8443-exec-19] registration.RegistrationProxyImpl - Unable to check multi-tenancy of the given user account: <email_address>
org.apache.http.conn.HttpHostConnectException: Connect to uam.mcafee-cloud.com:443 [uam.mcafee-cloud.com/99.84.199.12, uam.mcafee-cloud.com/99.84.199.55, uam.mcafee-cloud.com/99.84.199.114, uam.mcafee-cloud.com/99.84.199.59] failed: Connection timed out: connect
