Upgrade to ePO 5.10 Update 10 fails when an extension version has more than four parts

Technical Articles ID: KB94944
Last Modified: 10/12/2021

Environment

McAfee ePolicy Orchestrator (ePO) 5.10 Update 10
Network Security Platform extension (NSPExtension) 10.1.7.35.11
McAfee Endpoint Security Storage Protection extension (VSESTOMD1300) 2.0.0.42.1

Problem

You observe the following after you enter your credentials in the ePO 5.10.0.Update 10 ePOUpdater.exe user interface:

The user interface becomes unresponsive and constantly shows Connecting to database.

The EPOUpdater Log records errors similar to the ones shown below when one or more of the affected product extensions is checked in:

2021-09-28T11:24:31.297Z - info: PCL downloaded from download site - epo.mcafee.com
2021-09-28T11:24:32.921Z - error: uncaughtException: Invalid argument not valid semver ('#.#.#.#.#' received) date=Tue Sep 28 2021 13:24:32 GMT+0200 (South Africa Standard Time), pid=7072, uid=null, gid=null, cwd=E:\McAfee Software\ePO Software\ePO_5.10.0_Update_10, execPath=E:\McAfee Software\ePO Software\ePO_5.10.0_Update_10\ePOUpdater.exe, version=v10.2.0, argv=[E:\McAfee Software\ePO Software\ePO_5.10.0_Update_10\ePOUpdater.exe, --type=renderer, --no-sandbox, --enable-features=FixAltGraph, --service-pipe-token=0741FC4916A0E7BA4C77A4071A0E57C4, --lang=en-US, --app-path=E:\McAfee Software\ePO

NOTE: '#.#.#.#.#' is a five-integer string.

Cause

Investigation shows that the problem occurs with the affected extensions due to the number of parts the version numbers have.

In the affected extensions, the version numbers have five parts. For example, 2.0.0.42.1 (VSESTOMD1300) or 10.1.7.35.11 (NSPExtension).

The extensions aren’t compliant with the following requirements:

Extensions: Must follow the four parts format <major>.<minor>.<patch>.<build>
Packages: Must follow the four parts format <major>.<minor>.<patch>.<build>

Solution

This issue is resolved in ePO 5.10.0 Update 11, which is available from either the Software Catalog or the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view all resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

Remove the problem extension before you upgrade to an ePO 5.10 update version X. When the upgrade completes, check in the extension again.

IMPORTANT: Back up your policies before removing the extension

Log on to the ePO console.
Go to Menu, Server Settings, Policy and Task Retention.
Click Edit, and then select When a management extension for a product is removed: Keep policy and client task data.

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

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Knowledge Center

Upgrade to ePO 5.10 Update 10 fails when an extension version has more than four parts

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Upgrade to ePO 5.10 Update 10 fails when an extension version has more than four parts

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

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Title

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