System Advisor stops working after upgrade to 11.5.0 and can prevent the 11.5.1 upgrade pre-checks from running

Technical Articles ID: KB94953
Last Modified: 10/5/2021

Environment

McAfee SIEM Enterprise Security Manager (ESM) 11.5.x

Problem

After you upgrade to SIEM 11.5.0, the System Advisor tool stops functioning. This tool checks for general health problems and performs pre-upgrade checks in the ESM.

NOTE: This issue prevents the 11.5.1 pre-upgrade checks from running properly and can prevent an upgrade until you perform a workaround.

Cause

Incorrect permissions on several operating system files used by the tool.

Solution

Technical Support is investigating this issue. As a temporary measure, implement the following workaround.

Workaround

Technical Support can work around this issue by modifying files from the command line. Contact Technical Support and mention this KB article.

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Affected Products

SIEM Enterprise Security Manager 11.5.x

Knowledge Center

System Advisor stops working after upgrade to 11.5.0 and can prevent the 11.5.1 upgrade pre-checks from running

Environment

Problem

Cause

Solution

Workaround

Affected Products

Title

Title

Knowledge Center

System Advisor stops working after upgrade to 11.5.0 and can prevent the 11.5.1 upgrade pre-checks from running

Environment

Problem

Cause

Solution

Workaround

Affected Products

Choose your region

Title

Title