Disaster Recovery fails because the passphrase contains illegal characters

Technical Articles ID: KB94969
Last Modified: 10/12/2021

Environment

McAfee ePolicy Orchestrator (ePO) 5.10

Problem

A Disaster Restore shows successful, but it only installs the Event Parser service and not the following:

ePolicy Orchestrator Application Server (often referenced as Tomcat service)
Or
ePolicy Orchestrator Server (often referenced as the Apache service)

The EPO5100-Install-MSI.log file records the following error:

(UNKNOWN) 1: 2021/02/25 00:39:16 MerModCALog: FAILURE: Property [************DWORD_UE] does not have a global variable assigned to it to store the value

Cause

The passphrase used for the Disaster Recovery, contains the character string:

;/.

The Java code does not recognize the string as a regular expression.

Solution

This issue is resolved in ePO 5.10.0 Update 11, which is available from either the Software Catalog or the Product Downloads site.

NOTE: You need a valid Grant Number to access the update.

To view all resolved issues, see KB90382 - ePolicy Orchestrator 5.10.x Known Issues.

Workaround

From the passphrase, remove the following character string:

Affected Products

ePolicy Orchestrator 5.10.x
Known Issue/Product Defect

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Knowledge Center

Disaster Recovery fails because the passphrase contains illegal characters

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

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Knowledge Center

Disaster Recovery fails because the passphrase contains illegal characters

Environment

Problem

Cause

Solution

Workaround

Affected Products

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