The path [x:\folder_path] contains an invalid character

Technical Articles ID: KB94993
Last Modified: 10/21/2021

Environment

McAfee ePolicy Orchestrator (ePO) 5.10 Update 11

Problem

You see the error below while installing ePO 5.10 Update 11 or later:

ePOUpdater
The Path
[x:\full_path]
contains an invalid character.

Example:

System Change

Installed ePolicy Orchestrator 5.10 Update 11 or later.

Cause

A feature change has been implemented with the ePO Updater Tool, with ePolicy Orchestrator 5.10 Update 11 and later. The ePO Updater Tool now looks for unsupported characters in the installation directory path.

During the loading of main page of the Updater Tool, ePO validates the characters in the installation path. If the directory contains any unsupported characters, the ePO Update Tool blocks the installation and displays the message shown above.

Solution

To continue with the installation, the unsupported characters in the directory path must be removed.

Supported characters:

_$+().~,:abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789 space

Unsupported characters:

`!@#%^&*-=

Affected Products

ePolicy Orchestrator 5.10.x
Install/Uninstall
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

The path [x:\folder_path] contains an invalid character

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

The path [x:\folder_path] contains an invalid character

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title