System crash (blue screen) on 11th generation Intel and AMD Zen 3 Ryzen CPUs

Technical Articles ID: KB95295
Last Modified: 2/17/2022

Environment

Data Loss Prevention (DLP) Endpoint 11.9.0

Affected CPUs:

11th generation Intel®
AMD Zen 3 Ryzen

Problem

You see a system crash (blue screen) when you either upgrade or install DLP Endpoint 11.9.0 on one of the following CPUs:

AMD Zen 3 Ryzen
11th generation Intel

The crash dump file contains the string below:

Bugcheck Analysis

CRITICAL_PROCESS_DIED

PROCESS_NAME: svchost.exe

OS: Windows 10

You see the error message below when the system crash occurs:

Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

Cause

The system crashes with processors that use Control-flow Enforcement Technology (CET). The CET feature applies to both AMD Zen 3 Ryzen and 11th generation Intel CPUs.

You see this issue when Hardware-enforced Stack Protection technology is used on computers based on Windows 20H1 (December update) or later.

Solution

Technical Support is investigating this issue. If you experience this issue, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

Affected Products

Data Loss Prevention Endpoint 11.9.x
Install/Uninstall
Known Issue/Product Defect
Upgrade/Migrate

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Knowledge Center

System crash (blue screen) on 11th generation Intel and AMD Zen 3 Ryzen CPUs

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

System crash (blue screen) on 11th generation Intel and AMD Zen 3 Ryzen CPUs

Environment

Problem

Cause

Solution

Affected Products

Languages:

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