DLP Install doesn't install Chrome extension when managed by Google

Technical Articles ID: KB95481
Last Modified: 4/6/2022

Environment

Data Loss Prevention (DLP) Endpoint 11.x
Microsoft Windows
Google Chrome
Chromium-based browsers

For environment information details, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

The installation of DLP software doesn't result in the Chrome plug-in installation. This issue is observed with the Chrome browser when managed by Google Workspace.

Cause

The Google Workspace Admin can be configured to override local policy application for the browser via Active Directory.

Solution

You can fix this issue with any of the below solutions:

Don't manage the Chrome browser with Google Workspace Admin.
When the Chrome browser is managed with Google Workspace Admin, don't turn on the setting to have the cloud policy override the local policy.
Add an entry in the registry editor as shown below:
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome.
- Add "CloudUserPolicyMerge" with a value of "1."

NOTE: The entry in the registry editor allows local extension install requirements to be applied, in addition to cloud requirements.

Affected Products

Configuration
Data Loss Prevention Endpoint 11.9.x
Data Loss Prevention Endpoint 11.6.x
Known Issue/Product Defect

Knowledge Center

DLP Install doesn't install Chrome extension when managed by Google

Environment

Problem

Cause

Solution

Affected Products

Title

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Knowledge Center

DLP Install doesn't install Chrome extension when managed by Google

Environment

Problem

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Solution

Affected Products

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