User unable to dismiss a threat event from the MVISION EDR Monitoring dashboard
Technical Articles ID:
KB95699
Last Modified: 6/2/2022
Last Modified: 6/2/2022
User unable to dismiss a threat event from the MVISION EDR Monitoring dashboard
Technical Articles ID:
KB95699
Last Modified: 6/2/2022 Environment
MVISION EDR
Problem
A user with the assigned roles MVISION SOC Analyst 1 and MVISION SOC Analyst 2 tries to dismiss threat events from the EDR Monitoring dashboard. But the process fails and the threat isn’t dismissed. Other MVISION EDR users don't see this issue.
Cause
As designed, when performing the action Dismiss on threat events, there’s an internal limitation of 50 characters for the user's email address length. So, if the email address for the affected user has more than 50 characters, the Dismiss action can’t be performed. For example:
Workaround
Reprovision the MVISION EDR user account with an email address fewer than 50 characters in length.
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