McAfee SNS ProTip for Endpoint Security: How to troubleshoot the error "Endpoint Security Platform is not running!"

SNS Emails ID: SNS1379
Last Modified: 4/12/2018

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If you see the error "Endpoint Security Platform is not running!" on the McAfee Security Status screen, see KB88029 for troubleshooting steps to determine the cause of the issue.

Typically the error is an indicator of third-party software injection into McAfee code. KB88029 (https://kc.mcafee.com/corporate/index?page=content&id=KB88029) provides steps to take when this is the cause, and additional steps to take when this is not the cause of the error.

For more resources, visit the ServicePortal and search for related content.

SNS ProTips help you maximize your protection with troubleshooting, best practices, how-to tips, and links to Knowledge Center resources.

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Original Send Date

April 12, 2018

Affected Products

Endpoint Security Firewall 10.5.x (EOL)
Endpoint Security Threat Prevention 10.5.x (EOL)
Endpoint Security Web Control 10.5.x (EOL)

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McAfee SNS ProTip for Endpoint Security: How to troubleshoot the error "Endpoint Security Platform is not running!"

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Affected Products

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Glossary of Technical Terms

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McAfee SNS ProTip for Endpoint Security: How to troubleshoot the error "Endpoint Security Platform is not running!"

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Original Send Date

Affected Products

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Glossary of Technical Terms

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