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McAfee Agent 4.8 Patch 1 Known Issues
Technical Articles ID:   KB78526
Last Modified:  10/4/2013


McAfee Agent 4.8 Patch 1


This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release, or if additional information becomes available. To read the Release Notes, see: PD24568 - McAfee Agent 4.8 Patch 1 Release Notes.

McAfee Agent (MA) 4.8 Patch 1 is currently Released to World (RTW). This means that the product is available to all customers via the McAfee Downloads site and ePolicy Orchestrator (ePO) Software Manager. For more information about Release Cycles, see KB51560.

NOTE: Posting to ePO Software Manager occurred on August 21, 2013.

IMPORTANT: The original McAfee Agent 4.8.0 Patch 1 Extension ( was reposted on July 3, 2013 to address the issue described in KB78634.  

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Release to Support (RTS): N/A
Release to World (RTW): June 26, 2013
RTW Repost (Extension only): July 3, 2013

Known Issues

No issues at this time.


Reference Number Related Article Issue Description
907997 KB79474 Issue: Windows 8.1 and Windows Server 2012 R2 report inaccurately when MA 4.8 Patch 1 is installed.
Resolution: Refer to the KnowledgeBase article for details.
KB78582 Issue: All handler information is reset to default and the remote agent log does not display all enabled handlers correctly after upgrading to MA 4.8.
Workaround: Refer to the KnowledgeBase article for details.
897773 KB78880 Issue: Some VPN clients report all zeroes for their MAC address after upgrading to MA 4.8 (or later).
Workaround: Refer to the KnowledgeBase article for details.
894018 KB78634 Issue: The MA 4.8 Patch 1 Extension fails to check in to the Master Repository on ePolicy Orchestrator (ePO) 4.5.x.
Resolution: MA 4.8 Patch 1 Extension was reposted to resolve this issue. Refer to the KnowledgeBase article for details.
885379 KB78465 Issue: You see Unexpected error has occurred when you edit MA tasks after checking in MA 4.8 extension to ePO 4.5.
KB77630  Issue: You see incorrect system properties OS Build Number and Free System Drive Space in ePO for non-Windows systems.
818917   Issue: MA upgrade from 4.6.x was unsuccessful on some Windows XP SP3 32-bit systems when Avecto Privilege Guard was installed and a reboot had not occurred since the Privilege Guard installation.
Workaround: Avecto Privilege Guard strongly recommends a restart of the system after installation. Alternatively, restarting Avecto Privilege Guard allows a successful agent upgrade.
848182   Issue: If the MA 4.8 Help extension is installed on an ePO server at version 4.6.6 (or earlier) before updating the server to ePO 5.0, the MA Help cannot be viewed by Norwegian users after the migration.
Workaround: After upgrading your ePO server to version 5.0, reinstall the MA 4.8 Help extension.
848114   Issue: The MA 4.8 Help content is not available even if the McAfee Help extension is installed on ePO 4.5 and 4.6.
Workaround: There is separate help extension available for ePO 4.5 and 4.6.
797382   Issue: When client tasks are compared in ePO, the output displays string IDs instead of the actual strings.

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